Date

Thursday 29^th August 2019

Start Time

1:00 pm (Sydney time)

End Time

2:00 pm

Venue

Via Webinar 

Our Presenter

Ben Farrow | Beaton, Firm Checker

Overview

Join Ben as he explores the journey of the Buyer of a Law Firm and not only how important feedback is but what you do with your insights.

The Session will include:

• Looking at a buyer-journey for a law firm, focusing on:
• Buyers becoming aware of a firm
• Considering a firm for work
• Engaging/onboarding 
• Using & Evaluating
• Repeat buying, switching, recommendation

• With independent research data Beaton/FirmChecker has collected over the last decade, show how firms with good data make better decisions about marketing and business development to improve:
• 1. Client win-rates
• 2. Client Retention
• 3. Referral business

Professional Development

1CPD/CLE Unit / 1 Hour
CPD – Practice Management – 1 Point.