Sydney Symposium – April 2016


Venue: Park Royal – Darling Harbour, Sydney. AustLaw welcomes members to attend this two day member symposium. Take the opportunity to reconnect with your peers and networks, whilst workshopping various aspects of practice management and specialist law.

Accommodation Park Royal – Darling Harbour. Rooms are available at the conference rate of $235/night and includes breakfast.

Thursday April 21
9:30 to 12:00 (2 Practice Management Sessions) 9:30 – 10:30 Crowe Horwath Benchmarking Results 10:30 – 12:00 EQ Conversations © Ricky Nowak
EQ Conversations © Ricky Nowak
Courageous Communicators have confidence and competence. This seminar will prepare you to meet the emotional and intellectual challenges of communication and connect positively in a complex business or personal environment.

12:00 to 12:30 Lunch

12:30 to 2:00 Specialist Streams (Session 1) Wills & Estates, Family Law, Business & Property and Accident Compensation
More details to follow

2:00 – 2:15 Afternoon Tea

2:15 to 3:00 Firm Reps Meeting

3:00 to 4:30 Specialist Streams (Session 2) Wills & Estates, Family Law, Business & Property and Accident Compensation
More details to follow

5:30 to 6:30 Firm Visit to Kells

7:00pm Onwards Symposium Dinner

Friday April 22
9:30 to 11:00 Workplace and Client Mental Health Strategies Centre for Corporate Health
Module 1. Introduction to Mental Health
• Current State of Mental Health Issues in the Australian population
• Overview of Mental Health Issues in the Legal Profession
• R U OK? In Law video
• Prevalence and Cost in the Workplace
• The Mental Health Continuum
• What Does Depression and Anxiety Look Like at Work?
• Masked and Hidden Signs of Mental Health

Module 2. Managing High Risk Mental Health Concerns
• Best Practice Risk Assessment
• Best Practice Action

Module 3. Managing Mental Health at Work
• Your Role
• Legal Responsibilities
• How to Have an R U OK? Conversation with Someone

11:00 to 11:30 Morning Tea

11:30 to 1:00 Outperform with a focus on Client Experience Excellence Carl White CXInLaw
‘Client Experience’ is how your client judges the value you give them, the quality of your legal work and the outcome you achieve. In a competitive market where differentiators are hard to identify and customers have never been more attuned to their experience of service, getting the client experience right — from first impressions through to the conclusion of a matter and an ongoing client relationship
— is fast becoming a commercial imperative for all legal providers.
How do AustLaw firms compare with their peers delivering legal services? ‘Mystery shopper’ research conducted in 2015 by CXINLAW and the Australasian Legal Practice Management Association (ALPMA), found that 78% of law firms failed the ‘first impression test’ and would be unlikely to secure client work from individuals and businesses who make contact with them.

1:00 to 2:00 Lunch

2:00 to 3:30 How to Increase Practice Profitability Martin Grunstein
Martin’s presentation will cover the following points:
* How consumers make purchase decisions. How that is different in the current economic environment and how to take advantage of that.
* Reasons to do business with your firm that have nothing to do with fees.
* How to differentiate yourself in your local marketing and on your website.
* The difference between recognition and bribery.
* What creates loyalty and referral business and what doesn’t.
* A post-sale client recognition programme to generate loyalty and referral business.

3:30 Symposium close


More details to follow


Break Out Session 1 – Thursday 21 April

12:30 to 2:00  Stream A

  12:30 to 2:00  Stream B   12:30 to 2:00  Stream C   12:30 to 2:00  Stream D  
Wills & Estates   Family Lawyers    Business & Property Lawyers    Accident Compensation Lawyers   

Break Out Session 2 – Thursday 21 April


 3:00 to 4:30   Stream A 
 Wills & Estates



  3:00 to 4:30   Stream B
Family Lawyers

  3:00 to 4:30  Stream C
 Business & Property Lawyers

  3:00 to 4:30  Stream D
Accident Compensation Lawyers

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