Sydney Symposium – April 2016

Details

Venue: Park Royal – Darling Harbour, Sydney. AustLaw welcomes members to attend this two day member symposium. Take the opportunity to reconnect with your peers and networks, whilst workshopping various aspects of practice management and specialist law.

Accommodation	Park Royal – Darling Harbour. Rooms are available at the conference rate of $235/night and includes breakfast.

Thursday	April 21
9:30 to 12:00 (2 Practice Management Sessions)	9:30 – 10:30 Crowe Horwath Benchmarking Results 10:30 – 12:00 EQ Conversations © Ricky Nowak
EQ Conversations © Ricky Nowak Courageous Communicators have confidence and competence. This seminar will prepare you to meet the emotional and intellectual challenges of communication and connect positively in a complex business or personal environment.

12:00 to 12:30	Lunch


12:30 to 2:00	Specialist Streams (Session 1) Wills & Estates, Family Law, Business & Property and Accident Compensation
More details to follow

2:00 – 2:15	Afternoon Tea


2:15 to 3:00	Firm Reps Meeting


3:00 to 4:30	Specialist Streams (Session 2) Wills & Estates, Family Law, Business & Property and Accident Compensation
More details to follow

5:30 to 6:30	Firm Visit to Kells


7:00pm Onwards	Symposium Dinner


Friday	April 22
9:30 to 11:00	Workplace and Client Mental Health Strategies Centre for Corporate Health
Module 1. Introduction to Mental Health • Current State of Mental Health Issues in the Australian population • Overview of Mental Health Issues in the Legal Profession • R U OK? In Law video • Prevalence and Cost in the Workplace • The Mental Health Continuum • What Does Depression and Anxiety Look Like at Work? • Masked and Hidden Signs of Mental Health Module 2. Managing High Risk Mental Health Concerns • Best Practice Risk Assessment • Best Practice Action Module 3. Managing Mental Health at Work • Your Role • Legal Responsibilities • How to Have an R U OK? Conversation with Someone

11:00 to 11:30	Morning Tea


11:30 to 1:00	Outperform with a focus on Client Experience Excellence Carl White CXInLaw
‘Client Experience’ is how your client judges the value you give them, the quality of your legal work and the outcome you achieve. In a competitive market where differentiators are hard to identify and customers have never been more attuned to their experience of service, getting the client experience right — from first impressions through to the conclusion of a matter and an ongoing client relationship — is fast becoming a commercial imperative for all legal providers. How do AustLaw firms compare with their peers delivering legal services? ‘Mystery shopper’ research conducted in 2015 by CXINLAW and the Australasian Legal Practice Management Association (ALPMA), found that 78% of law firms failed the ‘first impression test’ and would be unlikely to secure client work from individuals and businesses who make contact with them.

1:00 to 2:00	Lunch


2:00 to 3:30	How to Increase Practice Profitability Martin Grunstein
Martin’s presentation will cover the following points: * How consumers make purchase decisions. How that is different in the current economic environment and how to take advantage of that. * Reasons to do business with your firm that have nothing to do with fees. * How to differentiate yourself in your local marketing and on your website. * The difference between recognition and bribery. * What creates loyalty and referral business and what doesn’t. * A post-sale client recognition programme to generate loyalty and referral business.

3:30	Symposium close

More details to follow

Break Out Session 1 – Thursday 21 April
12:30 to 2:00 Stream A	12:30 to 2:00 Stream B	12:30 to 2:00 Stream C	12:30 to 2:00 Stream D
Wills & Estates	Family Lawyers	Business & Property Lawyers	Accident Compensation Lawyers
Break Out Session 2 – Thursday 21 April
3:00 to 4:30 Stream A Wills & Estates	3:00 to 4:30 Stream B Family Lawyers	3:00 to 4:30 Stream C Business & Property Lawyers	3:00 to 4:30 Stream D Accident Compensation Lawyers

Event Registration

Event Name	Event Date

First Name *	Last Name *	Phone Number
Email Address *	Firm *	Accompanying Guest
Special Dietary Requirements <td colspan="3"> <hr/> <h6>Accommodation Options</h6> </td> </tr> <tr class="accommodation-fields" data-show-if="show-accommodation"> <td> <label for="CAT_Custom_13989">Accommodation</label> <br class="g5a6toqpfyvzumfgz"/> <input type="text" maxlength="4000" name="CAT_Custom_13989" id="CAT_Custom_13989" readonly="readonly" data-set-value-from-option="accommodation-place-name" class="cat_textbox_smaller"/> </td> <td> <label for="CAT_Custom_13990">Check-in Date</label> <br class="g5a6toqpfyvzumfgz"/> <input type="text" name="CAT_Custom_13990" id="CAT_Custom_13990" class="cat_textbox_smaller readonly" onfocus="displayDatePicker('CAT_Custom_13990');return false;"/> </td> <td> <label for="CAT_Custom_13991">Check-out Date</label> <br class="g5a6toqpfyvzumfgz"/> <input type="text" name="CAT_Custom_13991" id="CAT_Custom_13991" class="cat_textbox_smaller readonly" onfocus="displayDatePicker('CAT_Custom_13991');return false;"/> </td> </tr> <tr id="Accommodation-Options" class="accommodation-fields" data-show-if="show-accommodation"> <td colspan="3"> <label for="CAT_Custom_13992_0">Accommodation Option</label> <br class="g5a6toqpfyvzumfgz"/> <span class="accommodation-option-field"> <input type="radio" name="CAT_Custom_13992" id="CAT_Custom_13992_0" value="Single"/> <label for="CAT_Custom_13992_0" class="radio-label accommodation-rate-single">Single</label> <br class="g5a6toqpfyvzumfgz"/></span> <span class="accommodation-option-field"> <input type="radio" name="CAT_Custom_13992" id="CAT_Custom_13992_1" value="Double"/> <label for="CAT_Custom_13992_1" class="radio-label accommodation-rate-double">Double</label> <br class="g5a6toqpfyvzumfgz"/></span> <span class="accommodation-option-field"> <input type="radio" name="CAT_Custom_13992" id="CAT_Custom_13992_2" value="Twin Occupancy"/> <label for="CAT_Custom_13992_2" class="radio-label accommodation-rate-twin">Twin Occupancy</label> </span> <span class="accommodation-option-field" style="display:none;"> <input type="radio" name="CAT_Custom_13992" id="CAT_Custom_13992_3" value="No Accommodation Required"/> <label for="CAT_Custom_13992_3" class="radio-label accommodation-rate-none">No Accommodation Required </label> </span> </td> </tr> <tr id="Breakout-Sessions" data-show-if="show-breakout-sessions"> <td colspan="3"> <hr> <h6>Breakout Sessions (Please select your desired option for each session)</h6> <div class="breakout-option" data-show-if="breakout-session-01-item-01-title"> <label><strong>Breakout Session 1</strong> <span class="req"></span> <br class="g5a6toqpfyvzumfgz"> <select data-set-name-from-option="breakout-session-01"> <option value="" selected="selected">— Please Select —</option> <option data-set-value-from-option="breakout-session-01-item-01-title" data-set-innertext-from-option="true"></option> <option data-set-value-from-option="breakout-session-01-item-02-title" data-set-innertext-from-option="true"></option> <option data-set-value-from-option="breakout-session-01-item-03-title" data-set-innertext-from-option="true"></option> <option data-set-value-from-option="breakout-session-01-item-04-title" data-set-innertext-from-option="true"></option> </select> </label> </div> <div class="breakout-option" data-show-if="breakout-session-02-item-01-title"> <label><strong>Breakout Session 2</strong> <span class="req"></span> <br class="g5a6toqpfyvzumfgz"> <select data-set-name-from-option="breakout-session-02"> <option value="" selected="selected">— Please Select —</option> <option data-set-value-from-option="breakout-session-02-item-01-title" data-set-innertext-from-option="true"></option> <option data-set-value-from-option="breakout-session-02-item-02-title" data-set-innertext-from-option="true"></option> <option data-set-value-from-option="breakout-session-02-item-03-title" data-set-innertext-from-option="true"></option> <option data-set-value-from-option="breakout-session-02-item-04-title" data-set-innertext-from-option="true"></option> </select> </label> </div> <div class="breakout-option" data-show-if="breakout-session-03-item-01-title"> <label><strong>Breakout Session 3</strong> <span class="req"></span> <br class="g5a6toqpfyvzumfgz"> <select data-set-name-from-option="breakout-session-03"> <option value="" selected="selected">— Please Select —</option> <option data-set-value-from-option="breakout-session-03-item-01-title" data-set-innertext-from-option="true"></option> <option data-set-value-from-option="breakout-session-03-item-02-title" data-set-innertext-from-option="true"></option> <option data-set-value-from-option="breakout-session-03-item-03-title" data-set-innertext-from-option="true"></option> <option data-set-value-from-option="breakout-session-03-item-04-title" data-set-innertext-from-option="true"></option> </select> </label> </div> <div class="breakout-option" data-show-if="breakout-session-04-item-01-title"> <label><strong>Breakout Session 4</strong> <span class="req"></span> <br class="g5a6toqpfyvzumfgz"> <select data-set-name-from-option="breakout-session-04"> <option value="" selected="selected">— Please Select —</option> <option data-set-value-from-option="breakout-session-04-item-01-title" data-set-innertext-from-option="true"></option> <option data-set-value-from-option="breakout-session-04-item-02-title" data-set-innertext-from-option="true"></option> <option data-set-value-from-option="breakout-session-04-item-03-title" data-set-innertext-from-option="true"></option> <option data-set-value-from-option="breakout-session-04-item-04-title" data-set-innertext-from-option="true"></option> </select> </label> </div> </td> </tr> <tr id="Breakfast-Options" data-show-if="show-breakfast"> <td colspan="3"> <hr> <h6>Breakfast</h6> <div class="breakfast-option radio"> <label data-set-innertext-from-option="breakfast-question-01"></label> <br class="g5a6toqpfyvzumfgz"> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="breakfast-question-01+: Yes"> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="breakfast-question-01+: No"> No </label> </div> <div class="breakfast-option radio"> <label data-set-innertext-from-option="breakfast-question-02"></label> <br class="g5a6toqpfyvzumfgz"> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="breakfast-question-02+: Yes"> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="breakfast-question-02+: No"> No </label> </div> <div class="breakfast-option text"> <label>Name of Guest<br class="g5a6toqpfyvzumfgz"> <input type="text" data-set-name-from-option="breakfast-guest-name"> </label> </div> </td> </tr> <tr id="Lunch-Options" data-show-if="show-lunch"> <td colspan="3"> <hr> <h6>Lunch</h6> <div class="lunch-option radio"> <span data-set-innertext-from-option="lunch-day-1-question-01"> </span> <br class="g5a6toqpfyvzumfgz"> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="lunch-day-1-question-01+: Yes"> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="lunch-day-1-question-01+: No"> No </label> </div> <div class="lunch-option radio"> <span data-set-innertext-from-option="lunch-day-1-question-02"> </span> <br class="g5a6toqpfyvzumfgz"> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="lunch-day-1-question-02+: Yes"> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="lunch-day-1-question-02+: No"> No </label> </div> <div class="lunch-option text"> <label>Name of Lunch (Day 1) Guest <br class="g5a6toqpfyvzumfgz"> <input type="text" data-set-name-from-option="lunch-day-1-guest-name"> </label> </div> <div class="vert-divider"></div> <div class="lunch-option radio"> <span data-set-innertext-from-option="lunch-day-2-question-01"> </span> <br class="g5a6toqpfyvzumfgz"> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="lunch-day-2-question-01+: Yes"> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="lunch-day-2-question-01+: No"> No </label> </div> <div class="lunch-option radio"> <span data-set-innertext-from-option="lunch-day-2-question-02"> </span> <br class="g5a6toqpfyvzumfgz"> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="lunch-day-2-question-02+: Yes"> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="lunch-day-2-question-02+: No"> No </label> </div> <div class="lunch-option text"> <label>Name of Lunch (Day 2) Guest <br class="g5a6toqpfyvzumfgz"> <input type="text" data-set-name-from-option="lunch-day-2-guest-name"> </label> </div> </td> </tr> <tr id="Dinner-Options" data-show-if="show-dinner"> <td colspan="3"> <hr> <h6>Dinner</h6> <div class="dinner-option radio"> <span data-set-innertext-from-option="dinner-day-1-question-01"> </span> <br class="g5a6toqpfyvzumfgz"> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="dinner-day-1-question-01+: Yes"> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="dinner-day-1-question-01+: No"> No </label> </div> <div class="dinner-option radio"> <span data-set-innertext-from-option="dinner-day-1-question-02"> </span> <br class="g5a6toqpfyvzumfgz"> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="dinner-day-1-question-02+: Yes"> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="dinner-day-1-question-02+: No"> No </label> </div> <div class="dinner-option text"> <label>Name of Dinner (Day 1) Guest <br class="g5a6toqpfyvzumfgz"> <input type="text" data-set-name-from-option="dinner-day-1-guest-name"> </label> </div> <div class="vert-divider"></div> <div class="dinner-option radio"> <span data-set-innertext-from-option="dinner-day-2-question-01"> </span> <br class="g5a6toqpfyvzumfgz"> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="dinner-day-2-question-01+: Yes"> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="dinner-day-2-question-01+: No"> No </label> </div> <div class="dinner-option radio"> <span data-set-innertext-from-option="dinner-day-2-question-02"> </span> <br class="g5a6toqpfyvzumfgz"> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="dinner-day-2-question-02+: Yes"> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="dinner-day-2-question-02+: No"> No </label> </div> <div class="dinner-option text"> <label>Name of dinner (Day 2) Guest <br class="g5a6toqpfyvzumfgz"> <input type="text" data-set-name-from-option="dinner-day-2-guest-name"> </label> </div> </td> </tr> <tr id="Additional-Options" data-show-if="additional-question-01"> <td colspan="3"> <hr/> <h6>Additional Questions</h6> <div class="radio"> <div data-set-innertext-from-option="additional-question-01"></div> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="additional-question-01+: Yes"/> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="additional-question-01+: No"/> No </label> </div> <div class="radio" data-show-if="additional-question-02"> <div data-set-innertext-from-option="additional-question-02"></div> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="additional-question-02+: Yes"/> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="additional-question-02+: No"/> No </label> </div> <div class="radio" data-show-if="additional-question-03"> <div data-set-innertext-from-option="additional-question-03"></div> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="additional-question-03+: Yes"/> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="additional-question-03+: No"/> No </label> </div> <div class="radio" data-show-if="additional-question-04"> <div data-set-innertext-from-option="additional-question-04"></div> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="additional-question-04+: Yes"/> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="additional-question-04+: No"/> No </label> </div> <div class="radio" data-show-if="additional-question-05"> <div data-set-innertext-from-option="additional-question-05"></div> <label> <input type="radio" data-set-name-from-option="true" data-set-value-from-option="additional-question-05+: Yes"/> Yes </label> <label> <input type="radio" checked="checked" data-set-name-from-option="true" data-set-value-from-option="additional-question-05+: No"/> No </label> </div> </td> </tr> <tr> <td colspan="3"> <hr/> </td> </tr> <tr> <td colspan="3"> <!--suppress XmlInvalidId --> <label for="recaptcha_response_field">Enter Word Verification in box below <span class="req"></span></label> <br class="g5a6toqpfyvzumfgz"/> <script type="text/javascript">var RecaptchaOptions = {theme : 'white'}; </script> <script type="text/javascript" src="http://www.google.com/recaptcha/api/challenge?k=6LctddgSAAAAACJWc7VXwQY7iLYDkxFT3BQNh3Py"> </script> <input id="ReCaptchaV2" type="hidden" name="CaptchaV2"/> <input id="ReCaptchaAnswer" type="hidden" name="ReCaptchaAnswer"/> <input id="ReCaptchaChallenge" type="hidden" name="ReCaptchaChallenge"/> </td> </tr> <tr> <td> <div style="display: none"> <input type="text" name="s_content" id="s_content" class="cat_textbox"/> <input type="text" name="s_summary" id="s_summary" class="cat_textbox" value="e9fa31eeeff24828b4a3ca3bef5bcbb7"/> </div> </td> </tr> <tr> <td colspan="3" style="padding-top:15px;"> <p class="g5a6toqpfyvzumfgz"><em class="attention">Please check that the details you have entered above are correct before submitting your registration using the button below.</em></p> </td> </tr> <tr> <td colspan="3"> <input class="button" type="submit" value="Submit Registration" id="catwebformbutton"/> </td> </tr> </tbody> </table> <!--<div style="display:none;"> <textarea name="CAT_Custom_28666" id="CAT_Custom_28666" cols="10" rows="4" class="cat_listbox"> <!– Breakout Options –> 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Sydney Symposium – April 2016

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